Returns Policy
At Niko Cosmetics, we are confident that you will love our products. However, if you find that your purchase isn’t quite what you expected, we’re here to help. If you need to return a product, please follow the steps outlined below:
Return Authorization: Once we receive your request, we will create a return ticket for you. This ticket must be included with your return shipment to ensure smooth processing.
Shipping Costs: Please note that we do not provide pre-paid return labels and original shipping costs are non-refundable.
Return Process: Pack the item securely and send it back to us using the return ticket provided. Please ensure that the product is returned in its original condition and packaging.
The return package should be sent to: 7-397 Humberline Drive, Etobicoke, ON, M9W 5T5, Canada
Refund: After we receive the returned product, we will process a refund for the full purchase price, minus the shipping costs. Please allow 7-10 business days for the refund to be processed once the return is received.
If you have any questions or need further assistance, don’t hesitate to contact us. We’re here to help!
Thank you for shopping with Niko.
Shipping
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items, the shipping options you choose and your geographical location. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Average shipping times range from 5-10 business days within Canada.
For cross-border shipments we do not guarantee your package(s) will arrive at their destination within the time specified on the shipping option you have selected, as these shipments are subject to customs clearance processes by the destination country.
Note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.